RETURNS/REPLACEMENTS/DEFECTIVE MERCHANDISE

RETURN OF UNWANTED ITEMS

The our unfinished pieces of furniture are custom built-to-order; therefore, there are no returns on our unfinished furniture.

      

DEFECTIVE MERCHANDISE       

 All claims for defective merchandise must be received within 7 days of product receipt.         
If you feel you have received a defective product, you must take photos of the defects and send them, along with a detailed report, via email to customerservice@unfinishedfurnituregiant.com. Items must be held by customer until Unfinished Furniture Giant has authorized disposal of the pieces. Defective items will begin production on the next available cycle, and replaced at no charge to customer.
 

DAMAGED GOODS

Damaged pieces will begin production on the next available cycle, and replaced at no charge to the customer. Damaged goods must be held for 45 days for possible inspection by the carrier.