RETURNS/REPLACEMENTS/DEFECTIVE MERCHANDISE

RETURN OF UNWANTED ITEMS
The our pieces of furniture are custom built-to-order; therefore, there are no returns on our furniture.

      

DEFECTIVE MERCHANDISE       
 All claims for defective merchandise must be received within 7 days of product receipt.
   
If you have received a defective product, please contact customer service by phone (1-866-272-3176) or fax (1-877-847-8552). You may be asked to take photos of the defects and/or prepare a written report explaining the defects. Items must be held by customer until Unfinished Furniture Giant has authorized disposal of the pieces. Defective items will begin production on the next available cycle, and replaced at no charge to customer.

     

If you feel you have received a defective product, you must take photos of the defects and send them, along with a detailed report, via email to customerservice@unfinishedfurnituregiant.com. Items must be held by customer until Unfinished Furniture Giant has authorized disposal of the pieces. Defective items will begin production on the next available cycle, and replaced at no charge to customer.
 

DAMAGED GOODS

All inspection and reporting procedures outlined in our shipping/receiving policies must be followed, or replacements may be denied.

Damaged pieces will begin production on the next available cycle, and replaced at no charge to the customer. Damaged goods must be held for 45 days for possible inspection by the carrier.