UNFINISHED FURNITURE GIANT
claims for defective merchandise must be received within 7 days of
If you have received a defective product, please
contact customer service by email or phone (1-866-272-3176) or fax
(1-877-847-8552). You will be asked to take photos of the defects
and prepare a written report explaining the defects.
must be safely held by the customer until
Furniture Giant has authorized disposal
or return of
the items in question.
Send photos of
the defects, along with a detailed report, via email to
Once approved, production of replacement of defective items will begin on the next
available production cycle and be replaced at no charge to the customer.
All inspection and reporting procedures
outlined in our
must be followed or replacements may be denied. Damaged pieces will begin
production on the next available cycle and replaced at no
charge to the customer. Damaged goods must be held for 45 days
for possible inspection by the carrier.
RETURN OF UNWANTED
ITEMS AND CUSTOMIZATION
Our custom pieces of furniture are built-to-order.
They are not in-stock items. Therefore, there are no returns on our
You are solely responsible for making sure your order is correct based
on our online descriptions only, not by any other source of information,
including order takers or other agents. Please be sure to double
check descriptions and features of the items you intend to purchase
before you place your order. Any requests for customization of an
existing product must be discussed and agreed upon via phone before it
can be included in an updated order confirmation. You must inspect
the updated confirmation and report any discrepancies within 24 hours of
When you place your order, you are agreeing that
any legal disputes must be conducted in Colorado.